FAQs

How can I place an order?
To place an order, you can fill out our request form on our website or contact us directly by phone or email. Once we receive your request, we will work with you to finalize the details of your order.
What is the minimum order quantity?
The minimum order quantity varies depending on the product. For grains, the minimum order quantity is one ton. For canned fish, the minimum order quantity is one container. For alcohol, the minimum order quantity is 100 cases.
Do you offer bulk discounts?
Yes, we offer bulk discounts for orders over a certain quantity. Please contact us for more information on pricing and discounts.
What forms of payment do you accept?
We accept wire transfer, credit card, and PayPal. We will provide you with payment instructions once your order has been confirmed.
Do you offer international shipping?
Yes, we offer international shipping to most countries. Please contact us for more information on shipping rates and delivery times.
What is the lead time for orders?
The lead time for orders varies depending on the product and quantity. We will provide you with an estimated lead time once your order has been confirmed.
Can I track my order?
Yes, you can track your order by contacting us directly. We will provide you with the necessary tracking information once your order has been shipped.
Do you offer samples?
Yes, we offer samples for certain products. Please contact us for more information on sample availability and pricing.
What is your return policy?
We do not accept returns or exchanges on products. However, if there is an issue with your order, please contact us immediately and we will work with you to resolve the issue.
Can I cancel my order?
You may cancel your order within 24 hours of placing it. After 24 hours, your order cannot be cancelled.
What is the shelf life of your products?
The shelf life of our products varies depending on the product. Please contact us for more information on specific product shelf life.
Are your products organic?
Some of our products are organic. Please contact us for more information on specific product organic certification.
Are your products non-GMO?
Some of our products are non-GMO. Please contact us for more information on specific product non-GMO certification.
Do you offer private labeling?
Yes, we offer private labeling for certain products. Please contact us for more information on private labeling options and pricing.
What is your customer service availability?
Our customer service team is available Monday through Friday from 9am to 5pm EST. You can contact us by phone or email.
What is your pricing based on?
Our pricing is based on the origin, quantity, and quality of the product. We strive to offer competitive pricing while maintaining the highest quality standards.
Do you have a minimum order frequency?
No, there is no minimum order frequency. You can place an order whenever you need to restock.
What are your shipping options?
We offer sea and air shipping options depending on the product and destination. Please contact us for more information on shipping options and rates.
Can I pick up my order?
Yes, you can arrange to pick up your order at our warehouse location. Please contact us to arrange

Frequently Asked Questions